Responsibilities
* Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
* Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
* Assist with internal or external audit as required in line with Vistry Values of ICQ.
* Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
* Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
* Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
* Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
* Awareness of local market and economic conditions.
* Travel to all designated developments to undertake pre booked customer appointments.
* Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
* Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options.
* Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
* Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
* Work with the Site teams to understand the build progress to provide customer information as required.
* Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
* Take responsibility for all company property, equipment and presentation across each site within the specified developments.
* Maintain the sales arena including show homes on the development in line with brand and company standards.
Qualifications
* 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above)
* A Levels in any discipline
Desirable
* More about the Sales Consultant role...
* Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
* Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
* Assist with internal or external audit as required in line with Vistry Values of ICQ.
* Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
* Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
* Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
* Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
* Awareness of local market and economic conditions.
* Travel to all designated developments to undertake pre booked customer appointments.
* Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
* Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options.
* Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
* Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
* Work with the Site teams to understand the build progress to provide customer information as required.
* Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
* Take responsibility for all company property, equipment and presentation across each site within the specified developments.
* Maintain the sales arena including show homes on the development in line with brand and company standards.
Benefits
Benefits information is included in the original description but not reproduced here in full to avoid duplication. Interested applicants will be guided to the official benefits section during the application process.
#J-18808-Ljbffr