Overview
AWC Staff Services are looking for a Customer Care Coordinator in housing to work for our client at Titan Court, Hatfield, Hertfordshire. 3 days office, 2 days work from home.
Start: Monday 4th May 2026
Duration: 4 months
Rate: £14.42 per hour (+ holiday pay)
Responsibilities
* To communicate between all parties to establish an excellent after sales/maintenance response to all complaints/queries.
* To provide an efficient and effective customer care service, liaising and coordinating between stakeholders, residents, contractors, site and management teams whilst maintaining effective working relationships and accurate records.
* To understand, implement and adhere to Safety, Health, Environment and Quality (SHEQ) policy and strategy
* To be professional, courteous and punctual in all dealings with customers and our external partners
* Ensure all materials and labour required is available prior to starting works.
* Ensure all remedial works is completed to the required standard and within the agreed timescales.
* Responsible for updating reporting system/database in a timely and efficient manner to ensure accuracy of customer database.
* Be commercially aware and provide relevant information / work with QS’s
* Attend internal meetings, take notes and distribute accordingly.
* Attend Stakeholder meeting to discuss service, problematic issues, provide updates on key issues.
* Attend demonstrations days with clients and consultants to familiarise with project and start relationship building.
* Attend sites on an ad hoc basis.
* Produce all relevant documentation relating to customer care accurately and in a timely manner.
Requirements
* Previous experience within the construction industry in a similar role
* Driving licence required as at times may go to site to do demos
About You
Not Specified
#J-18808-Ljbffr