We are currently looking for a Customer Service Representative to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products. The role involves direct liaison with customers via telephone and written correspondence, ensuring accuracy and adherence to processes and procedures.
* Dealing with account enquiries via telephone and providing information in response to queries.
* Administering customer accounts during their lifecycle.
* Handling customer queries via email, secure message, text, and chat.
* Processing all changes to customer static data.
* Communicating and escalating potential issues or risks promptly and effectively.
* Adhering to internal targets to service customers quickly, efficiently, and accurately.
* Identifying areas for improvement in the customer journey.
* Keeping up to date with Shawbrook products, rates, and T&Cs for both personal and business accounts.
* Representing the Shawbrook brand professionally and confidentially.
* Building strong relationships with customers and colleagues.
The Person
* Excellent written communication skills.
* Experience in Customer Service is essential.
* Strong experience within banking or financial services.
* Sound analytical and problem-solving skills.
* Ability to learn new skills as the business grows.
* Computer literate, with good knowledge of MS Office (Excel, Word).
* Ability to work as part of a team.
* Excellent planning and organizational skills.
* Effective at establishing working relationships at all levels.
* Customer-focused approach.
The Opportunity
Shawbrook provides finance to a wide range of customer segments, valuing the premium experience, flexibility, and delivery. We are a purpose-led organization focused on delivering long-term value for stakeholders.
Our diversified offering includes tailored lending propositions across SME, Real Estate, and Personal markets, ranging from structured credit facilities to mortgages and digital loans. We attract deposits by offering a premium, value-driven experience, combining human expertise with advanced digital capabilities to deliver excellent customer service efficiently at scale.
Join us if you want to be part of a modern, innovative bank that values diversity, cares about society and the environment, and supports professional growth. We foster a culture of agility and high employee engagement, making Shawbrook an attractive place for talented individuals.
Why Work With Us?
* Be part of a bank built for the modern world.
* Enjoy a fast-paced, innovative, and hardworking culture.
* Find new and better ways to solve challenges.
* Belong to a diverse culture supporting minority and underrepresented groups.
* Care about society and the environment.
* Grow professionally and realize your potential.
Reward
We offer comprehensive benefits to support your wellbeing, lifestyle, and contributions, including:
* Market-leading family policies from Day 1.
* Free access to Headspace and Peppy apps.
* Employee Assistance Programme (EAP).
* Cycle to work scheme, gym discounts, and more.
Our benefits aim to help you maintain a healthy work-life balance and reward your efforts.
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