Evolution Air Conditioning Services Limited is an air conditioning contractor based in Farnham (Surrey) seeking to add to our service administration team.
As a Service Coordinator you will play a crucial role in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective will be to maximise engineer utilisation and ensure the achievement of KPI-based revenue and activity targets. You will be part of our first line of contact for customers' reactive callouts, preventative maintenance, and remedial scheduling. This role demands a commitment to maintaining a high level of customer service and commercial awareness.
A good sense of humour is essential for fitting in with the team and creating a positive work atmosphere.
We offer a competitive salary based on experience, 23 days holiday (+ Bank Holidays), free parking and a pension scheme.
If you are a motivated individual with a passion for organisation and operational efficiency, we would love to hear from you.
Key Responsibilities:
* Schedule Preventative Maintenance visits.
* Coordinate the scheduling of Reactive Calls and Revisits (as necessary).
* Plan and schedule Remedial Works after PPM and Reactive visits.
* Liaise effectively with customers and engineers to optimise scheduling activities and provide a top-notch customer service.
* Act as the initial point of contact, handling frontline calls from customers and resolving their queries.
* Efficiently book all visits in accordance with company procedures, making the most of engineer utilisation and efficiencies.
* Ensure customer KPIs are met whenever possible; communicate promptly with customers if there are challenges.
* A proven history of service planning systems essential.
* Manage and schedule subcontractors, ensuring they adhere to company standards and deliver services professionally and promptly.
* Raise subcontract orders in line with company procedures.
* Assist in maintaining the service management database.
* Track work completion and the return of worksheets/reports from Engineers, providing comprehensive and accurate information to other departments, such as accounts / quoting team.
What We're Looking For:
* Experience in high level admin
* Strong organisational and multitasking skills
* Excellent communication — both written and verbal
* Ability to stay calm under pressure and juggle priorities
* Basic IT knowledge and troubleshooting skills desirable
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Company pension
* On-site parking
Language:
* English (preferred)
Work Location: In person