Job Description
Travel Consultant (Customer Experience Executive)
UK Remote, Basic salary £24,570 per annum + benefits + comm OTE £30k+
This long established, Multi-Award Winning Tour Operator has been bringing together the world’s most popular destinations, hotels, and imaginative holiday itineraries. They are now on the lookout for passionate, talented, outgoing and enthusiastic Travel Consultants to join their UK based remote / homeworking Customer Experience Team.
The role will promptly deal with all customer interactions throughout the customer lifecycle, and to maximise holiday conversion opportunities and to deliver outstanding customer service.
Travel Consultant (Customer Experience) Responsibilities & Tasks:
· To ensure all incoming calls are answered promptly and dealt with to the best of ability.
· Respond to and follow up any sales or customer care incoming enquiries received by email, telephone, webchat, post or any other channel.
· To accurately complete holiday bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
· Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.
· Assisting clients with all further customer care activities includi...