Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership for tasks? Then this could be the role for you?
Here at GXO, we are recruiting for a Central Planning Clerk to join our Branston team, supporting our customer, B&Q. In this role, you will work closely with colleagues to deliver an exceptional level of service, ensuring all enquiries are handled efficiently and professionally. This is a full-time, permanent position, working any 5 of 7 shifts between 8:00‑16:00, 10:00‑18:00 & 13:00‑21:00.
Pay, benefits and more
Salary: £25,061.40 per annum, plus a 25% unsocial allowance for weekends and after 20:00, and 25 days annual leave (plus bank holidays). Benefits include a company‑sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.
What you’ll do on a typical day
* Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise
* Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses
* Manage customer incident calls and emails from initial contact through to resolution
* Maintain accurate and up-to-date records, including designated spreadsheets and documentation
* Rebook customer orders and provide updates via phone or text message
* Follow all operational procedures, reporting any incidents of non-compliance as required
What you need to succeed at GXO
* Previous customer service experience or NVQ Level 3 in Customer Service
* Strong communication skills, both written and verbal, with the ability to work in a busy environment
* Committed team player who is well organised and takes ownership of tasks
* High attention to detail with confident IT skills, including Microsoft Office
* Educated to GCSE level or equivalent
GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
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