Are you passionate about supporting people out of homelessness?
We are looking for people who bring a range of skills to the organisation to help us meet our mission.
HARP is Southend-on-Sea’s leading homelessness charity and every year we work with around 1,000 local people to help them overcome or avoid homelessness.
It is an exciting time to be joining HARP. The organisation has undergone significant change and growth over the past twelve months and we have ambitious plans for the future which will continue to transform lives.
About The Role
We’re looking for a friendly and organised Supporter Engagement Assistant to help deliver an outstanding experience for everyone who supports HARP.
You’ll be the first point of contact for many of our amazing donors and fundraisers, helping to build lasting relationships, deliver excellent stewardship, and support key fundraising campaigns.
It’s a great opportunity to develop your skills and play a vital role in tackling homelessness in Southend.
Key Responsibilities
* Respond to supporter enquiries and thank donors promptly and professionally
* Deliver engaging supporter journeys and provide ongoing fundraising support
* Maintain accurate supporter records in our CRM (Salesforce)
* Help deliver fundraising campaigns, direct mailings, and events
* Research potential donors and identify opportunities for growth
* Gather inspiring supporter stories for use across digital and print channels
* Support reporting and analysis to improve supporter experience
* Contribute to the development of products like our lottery and regular giving
* Ensure compliance with GDPR and HARP’s privacy policies
At HARP, we are committed to fostering a workplace that reflects the diversity of the communities we serve and where every employee feels valued, respected, and empowered. We believe that equity is essential to creating an inclusive environment where all individuals, regardless of their race, ethnicity, gender identity, sexual orientation, age, disability, socioeconomic background, or other characteristics, have access to equal opportunities for employment, advancement, and success.
We are dedicated to ensuring that our hiring, promotion, and compensation practices are fair, transparent, and free from bias. We actively seek to identify and eliminate barriers to employment and professional growth for underrepresented groups, and we embrace diverse perspectives as a source of strength, innovation, and growth.
Our commitment to equity means that we provide ongoing training and support to ensure that all employees can thrive in their roles and contribute meaningfully to our mission. We continually assess our policies, programs, and culture to ensure we are meeting the needs of all our staff and fostering an environment of trust, collaboration, and accountability.
By embedding equity in our workplace, we aim to create a culture where differences are not just respected but celebrated, and where everyone has the opportunity to achieve their full potential. We believe that when everyone has an equal chance to succeed, we all benefit.
How to apply
To apply for this role, please fill out the application form below. You’ll need to confirm your right to work, fill out your contact details, attach your CV and Covering letter and fill our a short equality, diversity and inclusion questionnaire. You can save and resume your application at any time.
Job application form
* Right to work
* Data protection
* CV and covering letter
* Equality, diversity and inclusion
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Right to work and processing your application
The following individuals do not need a visa for the UK, but do still have to prove their right to work before employment can commence:British Citizens (but not a British Overseas Citizen, British National (Overseas) or British Protected Person.EU/EEA/Swiss nationals’ resident in the UK by or before 31 December 2020, holding status via the EU Settlement SchemeNon-EEA nationals with Indefinite Leave to Remain/Settlement in the UKYou will need to produce documents from List A in order to provide evidence of your right to work before you can be employed.
Are you currently eligible to work in the United Kingdom? *
Yes
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