Job summary
We are looking for a medical receptionist/administrator to join our friendly team.
The role is a varied and exciting position, ranging from reception to administrative responsibilities of a busy GP practice. You will need to have good customer service and communication skills. We like a positive can-do attitude. If you have IT skills and ideally knowledge of MS Office, along with previous experience of assisting the public, then we would like to receive an application from you. Previous experience of working within a NHS setting is desirable.
We are looking for a part time candidate (max 24 hours over 3 full days). Working days and hours to be agreed, shifts will vary between
For example, Wednesday, Thursday and Friday With a one hour unpaid lunch break.
Main duties of the job
Your main duties will include but are not limited to:
1. Receive and make telephone calls
2. Attend to patients at the front desk
3. Assist with queries from patients and other medical professionals
4. Using a computer clinical system to process prescriptions, registrations, booking and amending appointments and other administrative tasks.
5. Opportunity to progress learning on more specialised areas such as e referrals, summarising, medical reports, childhood immunisations and cervical screening administration
About us
YorkStreet Medical Practice is a vibrant Cambridge city centre GP Surgery caringfor 10,700 patients. We strive to be a learning organisation, promote a goodwork life balance and have a lovely working environment. We are looking for afriendly and reliable individual to join our multi-skilled administration team.
Job description
Job responsibilities
Job responsibilities
6. Dealing with patients, visitors and other health professionals either in person or on the telephone.
7. Assisting patients with enquires regarding results of tests, prescriptions and appointment bookings.
8. Scanning and processing documents into patients records
9. Issuing repeat prescriptions and dealing with enquiries relating to prescriptions
10. Entering new patient registrations and updating patient information onto the clinical system
11. Processing patients records when they register and leave the Practice.
12. Processing of internal messages and tasks.
13. Processing referrals, smear invites and summarising patients records.
14. Work closely with the GPs, Practice Management and other members of the Practice Team to contribute to planning, developing and implementing changes within the practice.
15. Administrative tasks as appropriate and directed by the Senior Patient Care Co-ordinator or Assistant Practice Manager.
16. Maintaining patient confidentiality at all times.
Personal and people development
17. Keeping up to date with mandatory training
18. Team working
19. Develop, apply and share with the team, your own areas of knowledge and expertise
20. Continually seek ways of improving procedures and workflows to improve effectiveness of our team
Health, safety and security
21. Adhere the Practice procedures for Health & Safety and infection control. Duties include unlocking and securing the Practice at appropriate times, when allocated to do so.
Equality and diversity
22. Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with Practice procedures
23. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
24. Train and act as a chaperone if requested to do so.
Any other duties
25. Any duties commensurate with the role.
26. Attend regular Staff meetings.
Person Specification
Qualifications
Essential
27. GCSE in English and Maths
28. Able to demonstrate numeracy, written and spoken English
Experience
Essential
29. Previous working with serving the public
30. Demonstrate previous working on computer
31. Display previous administration work
Desirable
32. Work within a health setting
33. Previous work with confidential information
Qualities/Attributes
Essential
34. Evidence of working as a team member
35. Show ability to follow policy & procedures
Knowledge and Skills
Essential
36. Demonstrate IT literacy
37. Communication skills:
38. a.Interpersonal
39. b.Telephony
40. word
41. d.Listening
42. Display Customer Service skills
43. Demonstrate clerical skills
Desirable
44. Previous work with Microsoft office suite