Key Responsibilities and Accountabilities:
* To ensure all staff follow Company cash handling and security procedures, and maintain strict controls.
* Ensure retail unit is open for trading both front and back of shop and set up according to Company procedures.
* Ensure relevant End of day tasks are completed so that business is balanced and ready for the next day.
* Manage stock levels, ordering, ensuring stock rotation and maintaining quality of product both in shop storage and front of shop.
* Ensure waste levels are controlled to lie within targets.
* Take responsibility for and over see the smooth running of front of house.
* Take responsibility for and oversee smooth running of the back of house.
* Labelling, Signage and displays within the shop are neat, correct and up to date.
* Customer complaints are acknowledged and resolved or elevated.
* Preparing and serving high quality food consistently.
* To ensure excellent food hygiene practice is observed in the entire food chain from delivery and storage through to preparation and service.
* Be energy efficient, turning off equipment, lights etc when not in use.
* Support and deliver training to team members and actively develop the skills and
knowledge of the team as a whole.
* A thorough knowledge and consistent delivery of the company standards and procedures as outlined in the Operations manual.
* Excellent product knowledge including allergens
* Assist in promoting, selling and customer service activities to optimise sales and customer satisfaction.
* To liaise fully with the Operations Manager with regard to all aspects of the Unit.
* Carry out any reasonable requests as required by a member of management
* Working in partnership with Head office to ensure all people objectives and HR duties are fulfilled.
Health & Safety
* Ensuring a high standard of personal hygiene and personal presentation at all times within the shop
* Understanding relevant Health & Safety legislation and the implications on the
operation of the shop including HACCP, COSHH and dangerous machinery.
* Work in a safe and tidy manner and to report any hazard, accident, loss or
damage to management.
* Awareness of the emergency procedures, and to ensure that all staff and supervisors are similarly aware.
Knowledge required
* Full completion of the Training card
Key Performance Indicators
* Demonstrating the Milligans Values
* Contributing to the achievement of the shops upselling targets
* Achieving a waste target of
* Achieving a labour target within
* Achieving GP's in line with previous week and year or as agreed by Head Office.
* Demonstrating the management competencies as discussed in work reviews.
Job Types: Full-time, Permanent
Pay: £19,548.00 per year
Benefits:
* Discounted or free food
Work Location: In person