Job Description
In this role you will be carrying out installation, service and repairs on a range of Canon Professional Print equipment. Ensuring adherence to standard call procedures and maintaining quality standards.
Achieving a high first‑time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.
The work is varied and so if you enjoy working in a fast‑paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career.
Responsibilities
* Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.
* Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as required.
* Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your manager will provide you with the support and guidance so you can excel in your role.
* Ensure all post‑sale field service requirements are met.
* When required provide technical escalation support for colleagues.
* Ensure all activities are recorded correctly in line with company guidelines.
* Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
* To provide customer product instruction and training.
* Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.
* Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
* Make frequent contributions to the on‑going development of the team and overall service performance.
* Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the functionality provided via Laptop.
* For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.
* Self‑Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role.
* Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
* Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.
* Remains calm under pressure and able to prioritise tasks and activities effectively.
* NVQ or equivalent in an electrical and/or mechanical discipline.
* You’ll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem‑solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed.
* You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.
* Understanding of health and safety guidelines.
* This role also has the requirement to work a shift rotation.
* Full UK driving licence.
Canon Core Behaviours
* Drive for results
* Focus on the Customer
* Take ownership and accountability
* Act as a team player
* Shows courage and conviction
* People orientated
* Caring for self and others
Salary: £35,273. Location: Essex.
We welcome applicants from all communities and backgrounds.
Benefits
* Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office.
* Enjoy hybrid working (3 days in office, 2 from home).
* Benefit from flexible hours, professional development, and a wide range of perks.
* Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase.
* Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products.
* Be part of a company that values sustainability, inclusion, and your personal growth.
* Great transport links – Elizabeth Line and Stockley Park low‑cost Shuttle Bus and free parking on site.
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