Product, London, UK (hybrid), April 7 2025
Description
Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.
We are seeking a highly skilled Director of Product Management with extensive experience in customer-facing mobile app payments. You will be responsible for driving the vision, strategy, and execution of our Viber Pay product. The ideal candidate will have a background in e-wallets, digital payments, or similar payment-focused products, with a proven track record of delivering innovative and scalable solutions in a fast-paced environment. You will report directly to the VP of Product and collaborate with cross-functional teams to ensure a seamless and user-centric payment experience for our customers.
Responsibilities
* Lead the Viber Pay product roadmap, from ideation to execution, ensuring alignment with the company’s overall product vision and business goals.
* Collaborate closely with engineering, design, and data teams to create and deliver seamless mobile payment solutions that enhance the user experience.
* Develop and implement strategies for growing Viber Pay’s user base, increasing transaction volumes, and driving revenue growth.
* Drive market research and analysis to identify emerging trends in digital payments and e-wallets, using insights to inform product direction and feature development.
* Define, measure, and optimize key product KPIs such as transaction success rates, user satisfaction, and customer retention.
* Partner with legal, compliance, and risk teams to ensure that the product adheres to local regulations and security standards in all target markets.
* Work closely with the VP of Product and senior leadership team to influence company-wide strategies and initiatives.
* Lead a team of product managers and mentor them in developing their skills and career growth within the organization.
Requirements
* 7+ years of experience in a Director of Product Management role, preferably in payments, e-wallets, or similar customer-facing mobile app products.
* Strong understanding of the payments ecosystem, including transaction processes, payment gateways, and security protocols.
* Experience leading product teams through full product lifecycle, from ideation to launch and beyond.
* Excellent communication and leadership skills, with the ability to influence stakeholders at all levels of the organization.
* Strong analytical skills with experience in using data to drive product decisions and measure success.
* Familiarity with mobile app development and a user-centered design approach.
* Experience working with global teams and launching products across multiple markets.
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