About The Role
Dior are currently seeking driven and passionate Sales Associates to join the opening team of their new beautiful boutique in Heathrow Airport, Terminal 5.
Responsibilities:
1. To greet, serve and advise customers, giving the highest standard of customer service at all times
2. Develop loyalty with the customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales
3. To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions
4. Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
5. To deal effectively with customer complaints by liaising with the line manager when necessary
6. Ensure knowledge of sales targets and department performance on a daily and weekly basis
7. Follow all stock management procedures
8. Support the team to maintain the highest standards of housekeeping and display within the department
9. To be conversant with selling systems, cash and credit and exchange procedures
10. To maintain the highest standards of housekeeping and retail standards within the store
11. Take all actions necessary to maximise security and prevent theft of product
12. To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
13. Participate in team meetings and make a positive contribution
14. To carry out any additional duties as directed by the management team
About You
15. Previous experience within luxury fashion
16. Strong selling and customer service skills
17. Excellent communication and relationship building skills
18. A passion for Christian Dior and our collections
19. Strong knowledge of fashion and trends
20. Fluency in a second language (preferred)
21. An existing client book (preferred)