Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Working Pattern:
Sunday: 05:00 - 11:30
Saturday: 04:00 - 10:30
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and in-store devices to enhance the customer experience and ensure customers get the products they want when they need them
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and act upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We’re committed to an active Inclusion, Diversity and Equal Opportunities Policy and flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
Notes
We’re unlocking community knowledge in a new way and we sometimes include related job postings and company information in listings. This description focuses on the role itself and the expectations for a Customer Assistant in our Foods section.
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