Customer Service Advisor – Join Our Friendly Team in Coleshill!
Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisor working for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.
About the Role:
As a Customer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll work Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm.
Your Daily Responsibilities Will Include:
* Handling inbound calls and emails from hospitality clients with product or delivery queries
* Processing orders quickly and accurately using internal systems
* Liaising with warehouse and logistics teams to track and resolve delivery issues
* Maintaining up-to-date client records and logging customer interactions
* Proactively following up with clients to ensure satisfaction and resolve outstanding concerns
Pay & Benefits:
* Starting rate: £12.21 per hour
* Rising to £12.50 per hour after 12 weeks
* Holiday entitlement increases from 28 to 33 days per annum after 12 weeks of service
* Full training and mentoring provided
* Modern office environment with a close-knit, supportive team
Applicants will require at least 12 months experience in roles involving customer care, contact centre work, inbound complaint & query handling, or order processing. We seek individuals who can make an immediate impact on our business.
If you’re a clear communicator, enjoy solving problems, and want to be part of a company supplying some of the most exciting names in hospitality, apply today to become our next Customer Service Advisor!
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