Purpose Of Role
At Pimlico Plumbers, we're not just London's largest independent servicing and maintenance company, we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighbourly family, we now have even more resources and broader opportunities for career growth in the service industry.
The Accounts Assistant will play a key role in supporting the finance team by managing credit control processes and ensuring accurate timesheet administration. This position requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
Timesheet Management:
* Reconcile franchisee timesheet claims accurately and on time.
* Handle franchisee queries related to timesheets and resolve discrepancies promptly.
Credit Control
* Monitor outstanding payments and follow up with customers to ensure timely collection.
* Maintain accurate credit control records and escalate issues where necessary.
Customer Invoice Queries
* Respond to customer invoice queries with a strong focus on delivering excellent service.
* Investigate and resolve billing discrepancies in collaboration with relevant teams.
Task Prioritization & Time Management
* Organize workload effectively to meet deadlines and prioritize critical tasks.
* Adapt quickly to changing business needs and switch between tasks as required.
Cross-Functional Support
* Provide assistance across finance and operational tasks to support business objectives.
* Communicate clearly with internal teams and external stakeholders to ensure smooth processes.
Essential Requirements
* Previous experience in credit control and timesheet management is essential.
* Knowledge of accounting principles and practices.
* Experience in a similar finance or accounts assistant role.
Behaviours & Attributes
* Strong numerical and analytical skills.
* Excellent communication and negotiation abilities.
* High attention to detail and accuracy.
* Ability to prioritize tasks and meet deadlines.
* Proficient in MS Excel and accounting software.
Critical Success Factors
Accuracy In Financial Records
* Consistently maintain precise and error-free accounting records, reconciliations, and reports.
Meeting Reporting Deadlines
* Complete duties and other time-sensitive tasks promptly to ensure smooth financial operations.
Effective Communication And Collaboration
* Communicate clearly with internal teams and external stakeholders to resolve discrepancies and support projects.
About Us
Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands
* Pimlico Plumbers London
* Drain Doctor
* Bright & Beautiful
* Countrywide Grounds Maintenance
* Dream Doors
* Greensleeves Lawn Care
Brand
PIM UK Pimlico