Overview
One Stop • 1-3 Trafford Drive, Nuneaton, Warwickshire, CV10 9LP • Apply by 17-Sep-2025
We're looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety.
* Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
* Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
* Ensure the store is always clean, tidy, and well presented.
* Prioritise the replenishment of products that matter to our customers.
* Ensure point of sale and shelf edge labels reflect what good looks like.
* Take immediate action for any overcharges and prevent any reoccurrence.
* Proactively manage queues in store to deliver a great shopping trip for our customers.
* Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
* Be knowledgeable about the store, coordinating others to deliver practical actions to make improvements.
* Follow company health and safety routines and ensure colleagues do the same.
* Deliver communication to the team, ensuring they are kept well informed.
* Look at ways to simplify operations and share these ideas with the Store Manager.
* Always putting the customer first and considering them in everything you do.
* Resolve customer queries promptly, leaving them with a smile, and adjust the service to meet their needs.
* Recognise and celebrate colleagues giving great service.
* Identify and help remove obstacles to delivering great service.
* Resolve colleagues' queries in the absence of the Store Manager, or escalate as appropriate.
* Ensure the store is staffed appropriately, and actively arrange cover for short-term absences or sickness.
* Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure safety and security.
* Monitor and action internal communications, ensuring messages are acted upon and colleagues are informed.
* Coordinate to meet customer and store needs, feeding back issues to the Store Manager.
* Balance time across service and replenishment areas.
* Support the Store Manager in managing absence, ensuring return-to-work interviews are conducted for CSA colleagues and absence triggers are reported and acted upon per policy.
* Build relationships with Area Manager and People Partner, seeking advice and coaching when needed and escalating issues in a timely manner.
* If this store has a Post Office Local, duties will include post office operations and a background check; failure of checks may withdraw the job offer.
Qualifications
* Communication Skills
* Customer Focus
* Problem-Solving
* Teamwork
* Attention to Detail
* Adaptability
* Technical Skills
* Time Management
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