Overview
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Rewards package
REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure. Access to a range of retail and leisure discounts. Access to a range of wellbeing support and Best Doctors Service. Opportunity to develop within a hugely supportive team.
Responsibilities
* Managing enquiries to improve the conversion rates and achieve occupancy targets
* Excellent communication skills.
* Networking within the local community to raise the profile of the home and generate enquiries
* Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
* Identifying opportunities to improve sales and marketing performance
Need to have
* Have proven sales and marketing experience preferably in healthcare but not essential
* Have the ability to analyse data on Salesforce or similar CRM application
* Be self-motivated and target driven
* Have interpersonal and professional qualities
* Confident user of Microsoft Office (Excel/Powerpoint)
* Full UK driving licence.
Need to do
* Represent Barchester and our state of the art home in a friendly and professional manner.
* Responsible for all sales activity for the home.
* Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
* Engage with residents and relatives to understand their experience and requirements.
* Respond to sales enquiries.
* Actively generate leads and identify local marketing opportunities.
* Maintain a contacts database.
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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