About the Role
The Supervisor will be the face of a prestigious brand, providing a holistic shopping experience that is unique and memorable.
- Drive trade by building a loyal client base.
- Arrange and host training sessions for the wider team.
- Deliver exceptional service standards and visual merchandising.
- Raise the brand’s profile and build extensive networks across the store to maximize sales and eventing opportunities.
- Serve as the key point of contact with brand representatives externally.
- Compile detailed weekly reports and build trusted relationships.
About You
We are looking for an exceptional retail professional with a deep appreciation of the brand and the wider luxury retail industry.
- Passionate about delivering best‑in‑class service and putting customers at the heart of everything you do.
- Skilled in building long‑lasting client relationships and demonstrating exceptional product knowledge.
- Proven experience ensuring impeccable visual merchandising standards and diligent stock management.
- Self‑motivated, naturally curious, and keen to develop product and industry knowledge.
- Out‑of‑the‑box mentality to surprise and delight customers with exceptional service.
- Exceptional organisational skills to keep the shop floor running smoothly.
- Outstanding communication skills, both written and verbal.
- Ability to engage analytical approaches in driving the business of your brand.
Benefits
Salary: minimum £31,700 + monthly commission.
Harrods benefits: generous discounts across our store and restaurants.
Permanent position with opportunities for career development and performance recognition.
