Join Our Wave: Surf Operations Manager at Lost Shore Surf Resort
About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland surfing pool in Europe, arriving next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons!
But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.
The Role: Surf Operations Manager
As the Surf Operations Manager, you’re not just overseeing operations; you'll be playing a pivotal role within a team that seeks to develop one of Scotland's most innovative leisure and hospitality experiences.
The Visitor Experience: You'll be responsible for ensuring a seamless customer journey and creating a world class experience that leaves guests eager to return. Working closely with sales team to ensure that we are scheduling the right waves at the right time.
Team Leader: Recruiting and leading our Surf Operations team—a talented ensemble of 25 full-time equivalents, including Team Leaders, Surf Coaches, Lifeguards and Surf Desk Team Members. We are looking for a manager who can attract and retain the best in the industry whilst inspiring excellence. You need to be really organised, looking for efficiencies and planning rotas.
Safety and Compliance: Implement safety protocols and ensure compliance with regulations. Highest on this list is maintaining a safe environment for visitors, staff and surfers. You will be responsible for ensuring that appropriate training and associated records are complete and up to date.
Budgeting: You will be responsible for increasing revenue and managing budgets, payroll, and the surf programme to ensure Surf Operations meets and exceeds targets
Qualifications, Skills and Experience
* Proven experience in managing sport/leisure operations or a related field.
* A demonstrable track record of making a difference — we need a manager that wants to create an experience central to our market-leading hospitality venue.
* Experience in surf coaching and a commitment to promoting the sport.
* This role is subject to a satisfactory PVG check
Why join the Lost Shore Team?
* A front-row seat to the opening of Europe’s largest inland surf resort.
* Sunsets over the surf lake (because even managers need a moment to breathe).
* A team that knows how to have fun at work but equally understands the value of hard graft.
* A chance to put your stamp on Lost Shore’s legacy.
* On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!