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Call Centre Operative - Inverness, UK
Join our dynamic team at a leading customer service provider in Inverness! We pride ourselves on delivering exceptional service and creating a supportive work environment where our employees can thrive. The role is initially on a temporary contract but will convert to a permanent opportunity after successful training.
Job Responsibilities
* Handle incoming calls, emails, and correspondence professionally and efficiently.
* Respond to customer inquiries with accurate and timely information.
* Compose and proofread formal letters and emails to customers, ensuring clarity and adherence to company guidelines.
* Log all customer interactions and outcomes accurately in the company's CRM system.
* Maintain confidentiality and adhere to data protection regulations.
* Liaise with internal teams to resolve customer issues effectively.
* Participate in team meetings and training sessions to enhance skills and knowledge.
Required Skills & Qualifications
* Strong written communication skills with attention to detail, grammar, and tone.
* Excellent verbal communication skills with a professional telephone manner.
* Ability to focus and maintain accuracy while handling multiple tasks in a fast-paced environment.
* Strong interpersonal skills and the ability to build rapport with customers.
* Competency in Microsoft Office Suite.
Desirable Skills
* Previous experience in a customer service or call centre role.
* Familiarity with conflict resolution techniques.
* Proficiency with CRM systems and data management tools.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Additional Information
* Seniority level: Entry level
* Employment type: Contract
* Job function: Customer Service
* Industries: Administrative and Support Services
This job posting is active.
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