Company Description General Manager SURREY Up to £52,000 Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 weeks enhanced maternity leave Secondary career leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description Key Responsibilities 1. Operational Management Oversee all aspects of catering operations, ensuring consistent delivery of high-quality food and service. Implement and monitor standard operating procedures, ensuring compliance with company policies and industry regulations. Manage stock, ordering, inventory control, and supplier relationships to maintain cost efficiency. Lead menu planning, food presentation, and service delivery standards in line with contract requirements. Maintain a clean, safe, and compliant working environment at all times. 2. Innovation & New Ideas Champion creativity in menu development, service concepts, and customer engagement. Introduce fresh ideas and innovative offerings to enhance the customer experience and keep the service contemporary. Monitor trends in food, hospitality, and technology to drive continuous improvement. 3. Financial Management Manage budgets, forecasts, cost control, and financial reporting for the site. Monitor labour, purchasing, and operational costs to deliver agreed financial targets. Analyse financial performance and implement corrective actions where required. Identify opportunities to grow revenue through enhanced service offerings and promotions. 4. Client & Stakeholder Relations Build strong, proactive relationships with the client and key stakeholders. Attend regular contract review meetings and provide clear reporting and performance updates. Respond promptly and professionally to client feedback, ensuring actions are taken to meet and exceed expectations. Act as the main point of contact for escalation, ensuring smooth communication and issue resolution. 5. Team Leadership & Development Lead, motivate, and inspire the catering team to deliver outstanding service. Conduct regular training, coaching, and development sessions to build skill levels across the team. Manage recruitment, onboarding, performance reviews, and succession planning. Foster a positive culture that promotes teamwork, accountability, and continuous improvement. Ensure all staff adhere to food safety, hygiene, and health & safety standards. 6. Compliance & Safety Ensure full compliance with food safety (HACCP), allergen management, and health & safety regulations. Maintain accurate documentation and audits, responding promptly to non‑conformities. Conduct risk assessments and ensure safe working practices across all catering operations. 7. Customer Experience Ensure all guests receive a positive experience through high-quality food, presentation, and service. Monitor customer satisfaction through feedback, surveys, and direct engagement. Implement service improvements based on customer insights and operational observations. Qualifications Essential Previous experience as a Catering Manager or similar leadership role within contract catering, hospitality, or foodservice. Strong leadership and people management skills. Excellent communication and interpersonal abilities. Proven financial acumen and experience managing budgets. Strong organisational and planning skills. Knowledge of food safety and health & safety regulations. Desirable Formal catering or hospitality qualifications. Experience working in a large contract catering environment. Track record of delivering innovative service improvements or menu developments. Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team. INDVIP