Job Title: Customer Service Advisor Apprentice
Apprenticeship: Customer Service Level 2 or Level 3 Apprenticeship
Location: Horsham, West Sussex
Salary: £16,000 - £21,157.50 per annum (dependent on age)
Hours: Full-time (Monday - Friday, 9:00am - 5:30pm, 1-hour lunch)
Benefits
* Company events
* Free on-site parking
* Supportive team environment
* Opportunity to gain experience within a growing IT and managed services business
Requirements
* Strong communication skills and a professional telephone manner
* Good organisational skills and ability to manage workload
* Ability to work under pressure in a fast-paced environment
* Good time management and reliability
* IT literate and comfortable using systems
* Proactive and willing to take ownership of tasks
* Positive and customer-focused attitude
Responsibilities for an Apprentice
* Act as the first point of contact for new and existing customers
* Log service calls on internal systems and coordinate engineer visits
* Liaise with suppliers to order parts and manage service requests
* Keep customers updated on progress and provide excellent customer service
* Maintain records and ensure accurate data entry
* Track and manage stock of consumables and arrange replenishment
* Support general administration tasks within the office
* Work closely with internal teams and management to ensure smooth operations
Apprenticeship Information
You will be enrolled on the Customer Service Level 2 or Level 3 Apprenticeship, typically completed over 18 months.
* Regular workplace-based learning supported by your training provider and line manager
* A minimum of 6 hours per week of off-the-job training
* Development of skills, knowledge and behaviours aligned to the apprenticeship standard
* Completion of a portfolio and end-point assessment
* Functional Skills support in English or Maths if not previously achieved at Level 2
Prospects
Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business.
For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon - Fri, 9:00am - 5:30pm).