The provided job description contains valuable information but is poorly formatted and somewhat repetitive. It also includes some irrelevant content and inconsistent structure. Here is a refined version that improves readability, consolidates duplicated information, and maintains all essential details:
Retail Customer Service Manager at Entain (Ladbrokes & Coral)
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. Join our exciting, dynamic Ladbrokes & Coral betting shops, where no two days are the same, and contribute to a team that wins together and prioritizes our customers' satisfaction.
Responsibilities
* Deliver outstanding customer service and promote safer gambling practices.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and maintain high shop standards.
* Open or close the shop as needed, responsible as a key holder.
Working Patterns
Our shops operate from Monday to Sunday, 8 am - 10 pm, depending on the location, including weekends and bank holidays. Your weekly rota will typically be 10 hours, comprising long opening or closing shifts and shorter evening shifts, varying week to week. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* You must be 18 years or over to work in our betting shops.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated, proactive, and able to work independently or as part of a team.
* Ability to handle challenging situations calmly and professionally.
What We Offer
We provide a competitive salary and benefits, including:
* Optional overtime (subject to availability).
* Pension Scheme and annual ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Join us and be part of an inclusive, supportive community where everyone is celebrated for their individuality. If you require adjustments or accommodations during the recruitment process, please contact us.
At Entain, we are committed to creating a diverse, equitable, and inclusive environment, respecting all identities and ensuring our people feel valued and celebrated.
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