Job Description
Are you a people focused professional who thrives in a fast-paced corporate environment? Join our dynamic team as a Front of House & Hospitality Host, where you’ll play a key role in shaping the visitor experience for a prestigious law firm in Edinburgh.
About the Role
As the first point of contact for clients and visitors, you’ll deliver exceptional service across reception, hospitality, and event support. This is a hands-on, varied role ideal for someone who enjoys multitasking, takes pride in high standards, and brings warmth and professionalism to every interaction.
Key Responsibilities
Guest Experience & Reception
* Provide a polished, professional welcome to all visitors.
* Manage incoming calls and emails with confidence and clarity.
* Coordinate meeting room bookings using the UMA system.
* Maintain immaculate reception, lobby, meeting room, and cloakroom areas.
Operations & Event Support
* Set up and reset meeting rooms, including manual handling of furniture (tables, chairs, partition walls).
* Deliver AV and technical support for meetings and events.
* Manage incoming and outgoing post.
* Provide administrative support such as scanning and data collation.
Hospitality & Pantry Management
* Prepare and serve lunches and event catering to a high standard.
* Maintain kitchen and pantry cleanliness, including dishwasher operation and clearing service items.
* Conduct weekly stock counts, place orders, and process invoices.
* Ensure compliance with all health, safety, and food hygiene regulations (including fridge temperature logs).
Hours: 40 hours per week, Rotational shifts (7am–4pm, 9am–6pm, or 10am–7pm) Monday - Friday. Candidates must be flexible to meet business needs, including occasional weekend coverage.
Salary: £27,976 per annum
Qualifications
What We’re Looking For
* Customer-Centric: Warm, professional, and confident communicator.
* Proactive: Able to handle last minute requests and stay calm under pressure.
* Physically Capable: Comfortable with regular manual handling and active tasks.
* Detail-Oriented: High standards for cleanliness, organisation, and accuracy.
* Team Player: Collaborative, supportive, and committed to delivering excellent service.
Additional Information
What's in it for you?
* Excellent holiday allowance
* Pension contributions,
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme.
* 24-hour personal helpline for employees, providing counselling & information services.
* Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Our Training Academy provides excellent training and development opportunities for our people.