Job summary
We are seeking a responsible, enthusiastic, and self‑motivated individual with a pragmatic approach to join our busy Release of Information team. The role involves managing a variety of information requests, where effective communication is essential to ensure the confidentiality and protection of patients' personal data. The successful candidate will play a key role in delivering a high‑quality administrative service, ensuring a positive patient experience and providing excellent customer service. We are looking for a professional who is:
* An excellent communicator
* A collaborative team player
* Skilled in multitasking and able to work on their own initiative
* Focused on delivering the best solutions to queries
The ideal candidate will be an experienced administrator with a comprehensive understanding of the Trust's electronic systems and the knowledge of
* GDPR
* the Data Protection Act 1998
* the Access to Health Records Act 1990
Main duties of the job
The primary responsibilities include processing Subject Access Requests (SARs) from patients and third parties, such as solicitors, while ensuring patient confidentiality is always upheld. This must be carried out in strict adherence to the Trust's Information Governance policy and the Data Protection Act, ensuring compliance with legal timeframes. Applicants should demonstrate a proven ability to work effectively as part of a team to support service delivery. A flexible approach to work, alongside a commitment to personal development and continuous improvement, is essential.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.
We provide first‑class acute and specialist services across eight sites:
* University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
* National Hospital for Neurology and Neurosurgery
* Royal National ENT and Eastman Dental Hospitals
* University College Hospital Grafton Way Building
* Royal London Hospital for Integrated Medicine
* University College Hospital Macmillan Cancer Centre
* The Hospital for Tropical Diseases
* University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Details
Date posted: 13 November 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£33,094 to £36,195 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full‑time
Reference number
309-UCLH-7037
Job locations
UCLH, Maple House
149 Tottenham Court Road
London
W1T 7NF
Job description
We warmly invite you to join our friendly and dedicated team. We are a hardworking and supportive group, committed to providing excellent care for our patients and service users. If you are passionate about making a difference, we would love to hear from you.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Qualifications (Essential)
* Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
* Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
* Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Qualifications (Desirable)
* NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience (Essential)
* Experience working in a non‑routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to vocational level 4 or equivalent).
* Experience working in a customer‑facing environment, with knowledge of a comprehensive range of administrative procedures.
Experience (Desirable)
* Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities (Essential)
* Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalations where necessary.
* Advanced keyboard skills and competent use of IT systems.
* Able to deal with sensitive information with tact, diplomacy and understanding.
Personal and People Development (Essential)
* Able to work independently, managing own workload and prioritising tasks.
* Able to work as part of a team, or autonomously in line with standard operating procedures.
* Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
University College London Hospitals NHS Foundation Trust
UCLH, Maple House
149 Tottenham Court Road
London
W1T 7NF
Employer's website
https://www.uclh.nhs.uk
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