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About WED2B
WED2B is the market leader in designing and selling high-quality, competitively priced designer bridalwear.
We pride ourselves on providing a market-leading level of service to our customers. As part of our customer care team, you will play a key role in delivering exceptional service to our brides, acting as their first point of contact via phone, email, or social media.
About the Role
1. Answering phone calls, emails, live chats, and social responses to brides, ensuring all queries are responded to within specified timescales.
2. Managing multiple social media accounts simultaneously and using internal databases to retrieve product or store information to accurately assist customers.
3. Understanding our customers' in-store and online journey to provide personalized and detailed responses.
4. Processing returns and refunds according to established procedures.
Skills Needed
1. A desire to deliver exceptional service to every inquiry.
2. Good understanding of social media platforms including Facebook, Instagram, TikTok, Pinterest, and Twitter.
3. Excellent communication skills, both written and spoken.
What We Offer
1. Training and ongoing support to help you succeed in this role.
2. Flexible working hours.
3. The opportunity to be part of a great team.
Interested? Apply Today!
Job Type: Permanent
Salary: £11.44 per hour
Hours of Work: 32 hours per week, including weekends and weekdays availability.
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