Reporting to the Customer Experience Team Leader, you will help ensure our customers have a smooth, safe, and enjoyable journey through the airport. You will deliver excellent customer service, support terminal operations, and promote our corporate image.
This is a fast-paced role where you will engage with passengers and partners, respond to safety and emergency incidents, and help manage key areas across the terminal. You will join a team that champions health, safety, equality, and inclusion while supporting 24/7 airport operations.
Key Requirements:
1. Deliver excellent customer service at all times.
2. Support terminal operations, including check-in, security, and immigration.
3. Monitor facilities and ensure housekeeping standards are maintained.
4. Respond to safety and emergency incidents.
5. Work flexibly to cover 24/7 operational requirements.
6. Promote a culture of health, safety, equality, and inclusion.
Experience Required:
7. Previous experience in customer service, preferably in a fast-paced environment.
8. Experience managing challenging situations and resolving problems proactively.
9. Ability to work effectively as part of a team.
10. Knowledge of health and safety practices, including first aid support.
11. Strong communication and interpersonal skills.
12. Experience supporting operational procedures in a structured environment, ideally in an airport or transport setting.