Overview
Logic Business Systems Ltd is a multi-award-winning business technology specialist based in Carlisle, with nearly 40 years of experience in IT services, telecoms, and print solutions. As a leading Managed Service Provider (MSP) and Cyber Security Provider, we deliver high-quality IT and cybersecurity solutions to a diverse client base. Our team is driven by a passion for technology, a commitment to excellence, and a strong focus on customer satisfaction.
The Role
We are looking for a skilled and motivated 2nd Line IT Technician to join our dynamic team. You will play a key role in providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients’ IT infrastructure.
Key Responsibilities
* Provide 2nd line support for hardware and software issues.
* Troubleshoot and resolve network and server problems.
* Assist with installation, configuration, and maintenance of IT equipment.
* Monitor and maintain systems and networks for optimal performance.
* Support the implementation of IT projects and system upgrades.
* Ensure compliance with company policies and industry best practices.
* Deliver exceptional customer service and technical support, both remotely and on-site.
Requirements
* Proven experience in a 2nd line support role, ideally within an MSP or cybersecurity environment.
* Strong knowledge of Windows operating systems.
* Experience with network troubleshooting and server management.
* Familiarity with cybersecurity principles and practices.
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal abilities.
* Ability to work independently and collaboratively.
* Prior experience in IT support or help desk roles is essential.
* Background in customer service is a plus.
* Company pension scheme
* Free on-site car parking
* Birthday day off
* Sickness bonus scheme
* Early finish on Fridays
Why Join Us?
Be part of a forward-thinking, award-winning team. Work on exciting projects with cutting-edge technology. Enjoy opportunities for professional development and career progression in a supportive and collaborative work environment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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