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Manchester Temporary £27,000 - £28,000 per year Hybrid working
* Permanent Contract at the end of it
About Our Client
Rent Support Officer - Manchester - Property and HousingA leading housing provider in the North West
Job Description
Rent Support Officer - Manchester - Property and Housing
-Use our housing management system to monitor all rent accounts and generate appropriate communications to our customers.
-Carry out weekly system adjustments following the posting of Housing Benefit and DWP payments by our Finance team utilising available online benefit checkers and portals.
-Ensure the effective use of IT in logging details of all activity on customer accounts to include all incoming and outgoing calls, e-mails, written correspondence, and text messages ensuring relevant action is taken.
-Requirement of individual RSO's to support the Customer Service and Support team via the Duty rota.
- Set up appropriate payment methods for our customers.
-Complete income and expenditure forms with our customers and set up affordable repayment plans, signposting and referring to external agencies for specialist money and debt advice when necessary.
-Apply for Rent Arrears Direct payments for those customers in receipt of HB and maximise income through DHP's where applicable.
- Commence appropriate action on all arrears cases and arrange the service of Notice of Seeking Possessions in accordance with current policies and procedures.
-Prepare Court applications and attend Court to present cases on behalf of IVH's.
-Prepare eviction approval requests for the Head of Communities in accordance with current policies and procedures.
- Execute eviction warrants in conjunction with the County Court Bailiff.
- Assist in the implementation of arrears campaigns, rent/service charge changes, year-end procedures, rent statements checks and credit refund campaigns.
The Successful Applicant
Rent Support Officer - Manchester - Property and Housing- Strong social housing background
- Strong knowledge of the current housing legislation
- Strong knowledge of the pre action protocol for possession claims by social landlords
- Experience of working within rent arrears
- Experience of implementing arrears and recovery procedures
- Experience of the court process and attendance to court
What's on Offer
Rent Support Officer - Manchester - Property and HousingAgile working, predominantly from home and to be reviewed following the end of the contract with a strong possibility of the role going permanent
Page Personnel is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road, Addlestone,, Surrey, KT15 2NX
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