Job Description
Warranty & Travel Administrator
Reports to: Head of Global Warranty & Aftersales Location:Poole
About the RoleWe are looking for a highly organised and proactive Warranty & Travel Administrator to support our fast-paced Warranty team. This role combines global travel coordination with essential administrative and data support, ensuring smooth operations across field teams and internal stakeholders.
Key Responsibilities
Travel & Coordination
* Manage end-to-end travel bookings (flights, hotels, visas, transport) for field and office teams
* Ensure all travel complies with company policy and approved suppliers
* Prepare travel itineraries and approval documentation
* Maintain accurate records of travel documents (e.g. passports, driving licences)
* Keep the field team “Away List” up to date for payroll purposes
Operational Support
* Provide cover for key Warranty Field Service functions when required
* Track and reconcile travel expenses and company credit card usage
* Maintain absence, holiday, and sickness records (Kronos)
Administration & Reporting
* Manage and record PDI and Handover documentation across Salesforce, SAP, and internal databases
* Support Customer Satisfaction Index (CSI) reporting and communications
* Maintain Warranty and Quality KPI reports and presentations
* Analyse and monitor Salesforce warranty claims to support global dealer performance
* Assist with Dealer Service Bulletins (DSBs), communications, and tracking
General Business Support
* Prepare professional documents, presentations, and communications
* Take and distribute meeting notes for dealer and internal meetings
* Maintain accurate filing systems (digital and physical)
* Provide support for customer and distributor visits
* Deliver general administrative support across the department
Skills & Experience
* Strong organisational and multitasking skills in a fast-paced environment
* Excellent written and spoken English
* High attention to detail with strong numerical ability
* Advanced IT skills (Microsoft Office, Salesforce, SAP, Kronos or similar systems)
* Ability to work independently and use initiative
* Experience in travel coordination or administrative roles preferred
Key Attributes
* Proactive and solution-focused
* Highly organised with strong attention to detail
* Professional and confident communicator
* Flexible and able to respond to urgent or changing priorities
Additional Information
* This role requires discretion when handling confidential data
* Flexibility in working hours may occasionally be required to support global teams
* A professional and well-maintained working environment is essential
This is a temporary role for approx 6 months and could lead to a permanent position. Fully office based in Poole, parking on site £16.50 - £18.00 an hour - circa £30,000/£32,000 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4799019