Senior Product Manager, iOS
Location: Vauxhall, London (Onsite, 5 days/week)
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
About the Role
We're looking for a Senior Product Manager to be the end-to-end owner of our mobile iOS app and website. In this role, you'll shape how customers interact with our brand digitally — from discovery through delivery. In this high-impact entrepreneurial role, you’ll collaborate with Engineering, Design, Marketing, Merchandising, and Operations teams to launch customer-centric features that drive bar-raising frictionless experience - at speed.
You’ll work closely with the company’s Founder to continue our mission to build the most loved on-demand delivery app in the world. You’ll thrive here if you’re obsessed with customers, love solving complex problems, and move fast without breaking things that matter.
Responsibilities:
* Own the mobile (iOS) customer experience - from discovery and ordering through to real-time delivery tracking.
* Define and manage the iOS product roadmap, aligning closely with Engineering and Design teams.
* Translate customer needs and platform-specific constraints into high-performing, intuitive iOS features.
* Drive development of key iOS capabilities such as push notifications, Apple Pay, real-time location tracking, and personalised UX.
* Collaborate cross-functionally with Marketing, Commercial, and Store Ops teams to ensure a seamless and intuitive user experience.
* Leverage customer insights and operational data to identify pain points and develop new opportunities.
* Establish and track KPIs to evaluate product performance and inform future iterations.
* Stay up-to-date on iOS platform updates, release cycles, and best practices to keep the app competitive and compliant.
Requirements:
* Product Manager (Mobile iOS) 5+ years of product management experience, with a strong focus on building and scaling native iOS apps.
* Proven track record of shaping, launching, and scaling consumer-grade iOS apps with high user engagement and strong App Store ratings.
* Familiarity with Apple Pay, push notifications, real-time tracking and location-based services.
* Deep understanding of the iOS ecosystem, including Apple Human Interface Guidelines, platform capabilities, and release cycles.
* Ability to work closely with iOS engineers and mobile designers, translating user needs and technical constraints into intuitive, performant features.
* Experience with tools like mobile analytics platforms (e.g. Mixpanel, Amplitude) to monitor and optimise app performance.
* Track record of using customer feedback, behavioural data, and experimentation to prioritise features and enhance mobile UX.
* A strong grasp of mobile performance, reliability, and responsiveness, especially in high-stakes, time-sensitive use cases (e.g., <20-minute delivery windows).
Benefits:
Opportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.
Of course we also offer:
* Competitive salary & equity package.
* 25 days of annual leave plus bank holidays.
* Private Health Insurance.
* Extended sick pay and maternity/paternity leave pay.
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