Customer Team Leader
Location: 115-119 Main Street, Glasgow, G78 3ED
Pay: £13.99 per hour; Contract: 30 hours per week + regular overtime, permanent.
Working pattern: varied shifts including early mornings, afternoons, late evenings and weekends – to be discussed at interview.
Full, paid training provided.
Overview
When you join Co‑op, you'll receive dedicated support to grow your career, amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores. We promise to take care of you – support for physical, mental and financial wellbeing, as well as market‑leading policies for life events from bereavement to menopause.
What you'll do
* Provide friendly, welcoming, helpful and thoughtful service to customers, often taking ownership for managing the store and handling challenging situations.
* Develop team capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued.
* Ensure the store remains safe, legal and fully operational.
* Manage diligence checks and stock accuracy to create a great shopping experience.
* Support your store manager by deputising when they're not working and delivering various HR processes.
* Lead the introduction of new products and services, working closely with your team to implement change and encourage open and honest feedback.
* Build relationships and get involved in your local community, supporting the delivery of the local Co‑op community plan.
Who would do well in this role
* Genuine care for the needs of customers and members.
* Ability to balance leading and supporting the team while rolling up your sleeves on the shop floor.
* Great people skills and ability to build positive relationships with customers and colleagues.
* Strong organisational and problem‑solving skills.
* Desire to learn, grow and develop leadership skills.
* Flexibility to work a range of shifts.
Benefits
* Full, paid training and dedicated support for personal development and career progression.
* 30% discount on all Co‑op products in store plus 10% discount on other brands.
* Pension scheme with up to 10% employer contributions.
* Stream – a money‑management app giving access to a percentage of your pay as you earn it.
* 36 days holiday (including bank holidays, pro‑rata for part‑time colleagues).
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance and accessible on your phone.
* Cycle‑to‑work scheme.
Building an inclusive workplace
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria. If you need adjustments during the recruitment process, we will support you.
Learn more about our recruitment process and inclusion commitments at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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