2nd Line IT Support Engineer Leeds (Hybrid) £28,000 - £35,000 Role: 2nd Line IT Support Engineer Location: Leeds (flexible working) Salary: £28,000 - £35,000 Benefits: Access to industry leading training and development schemes and a free training academy 23 days holiday (rising with service) plus holiday purchase scheme. Hybrid working (minimum 1 days in the office) Birthday off 2 paid leave days for volunteering Access to an employee assistance programme including life assurance. Cycle to work scheme. Modern office with free parking and a free 24-hour on-site gym Sociable office environment Tech skills we need from you: Windows Servers 2016-2019 O365 Full Suite Intune / MDM Networking fundamentals (Firewalls, switches, VLANs) Storage troubleshooting The ideal person will be an experienced Support Consultant ideally from a MSP background. You will assist in developing the support teams technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential. This role would suit the following: IT Support Engineer, 2nd Line Engineer, Senior IT Engineer, Managed Services Engineer, Professional Services Engineer.