Customer advisor

Role: Customer Take Over Advisor Location: Newcastle Upon Tyne Salary: £25,000 basic, increasing to £27,000 with role progression, plus up to £6,000 commission Working Hours: 37.5 hours per week, 09:00–17:30, Monday to Friday Annual Leave: 29 days including bank holidays, increasing to 31 days after 1 year of service About the Role We are seeking a Customer Take Over Advisor to join our Customer Moves & Take Over Team in Newcastle. In this role, you will manage situations where a Verisure security system requires a change of ownership, ensuring a smooth and compliant transition for both outgoing and incoming customers while identifying opportunities to grow our customer base. Key Responsibilities Handle inbound and outbound calls related to contract title changes and new owner Take Overs. When a new owner moves into a property with an operative Verisure system already installed. Your role is to guide them through the full Take Over process, explain the services we provide, ensure a smooth and compliant transfer. Arrange a visit from a Field Security Expert to sign the new contract and demonstrate how the security system works. Additionally, when the existing customer is moving out of their property, you will explore opportunities to retain them as a Verisure customer, arranging an installation at their new home or business. When the same occupants remain in the property but require a change of title holder, you will arrange a visit from a Field Security Expert to complete the signing of the new contract, ensuring the customer’s service continues without interruption. Resolve customer queries with empathy and professionalism, ensuring a positive experience. Collaborate with internal teams to ensure seamless service continuity and customer satisfaction. What We’re Looking For Work effectively in a fast-paced call centre environment, ideally with experience in customer service, retention, or upselling. A customer-first mindset with empathy and problem-solving skills. Strong communication skills. Ability to multitask while maintaining high service standards with attention to detail. Team-oriented with a proactive, commercial mindset. Comfortable working with performance targets and KPIs. Basic knowledge of Microsoft Excel and general computer skills. Adaptable to change and open to learning. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Perkbox discounts Pension Scheme Medical Insurance Cover (Bupa & MediCash) Birthday Off GymFlex Cycle to work Scheme Attractive Maternity / Paternity pay Employee Referral Scheme Long Term Service Awards Free parking Employee alarm discount programme Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. About Us Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000 passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become 1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates.