We've recently made a significant investment in our Bolton dealership, expanding our offering to include Peugeot and KGM (formerly SsangYong) alongside our well-established Vauxhall franchise. Due to this growth, we're looking to recruit an experienced and motivated Senior Aftersales Advisor to lead our Aftersales Service Reception team.
The Role
As Senior Aftersales Advisor, you'll lead and support our front-of-house aftersales team to deliver an outstanding customer experience while ensuring team performance aligns with business objectives. You'll play a key role in coaching, motivating, and developing team members, while also handling customer queries and ensuring smooth day-to-day operations.
Key Responsibilities
* Lead and support the Service Advisor team to exceed customer satisfaction targets (NPS)
* Provide hands-on support and expert guidance to team members
* Handle escalated customer enquiries and resolve complaints effectively
* Manage the daily workshop diary using RTC to ensure efficient scheduling and timely job completion
* Oversee the allocation and handover of loan vehicles
* Communicate targets, track progress, and monitor team performance
* Ensure compliance with company values, policies, and service processes
What We're Looking For
· Previous experience in a dealership aftersales environment – essential
· Strong leadership or supervisory skills
· Excellent customer service and communication abilities
· A full UK driving licence – essential
· Familiarity with 1link, Kerridge, and RTC systems is a bonus (training provided)
What You'll Get in Return
Benefits Include:
* Company pension scheme
* Death in service benefit
* Half-day holiday on your birthday
* Birthday and Christmas gifts
* Long-service recognition and rewards
* Staff discounts on new cars, servicing, and parts (for you and your family)
* Access to tech and car salary sacrifice schemes
* Ongoing training through the Stellantis Academy and Internal training programmes
* A positive, family-oriented work environment with a stable, supportive management team
* A progressive career path
Ready to Apply?
If you're an experienced Senior or Service Advisor ready to take the next step in your career, we'd love to hear from you.
Apply today and join a growing dealership committed to customer service and team success
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Life insurance
* Referral programme
Work Location: In person