Are you passionate about delivering outstanding service in a fast-growing Tech Company?
Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. You’ll be at the heart of our mission to provide high-quality support, resolve member queries efficiently, and ensure our users feel heard, valued, and empowered to get the most from our platform.
About Us:
Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.
As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you.
What You’ll Be Doing
* Deliver excellent customer service through inbound and outbound phone and email communication
* Handle daily support, complaint, and change request tickets using Zendesk
* Provide ongoing guidance and training to help members maximise value from our products
* Ensure member profiles and documentation are regularly reviewed and up to date
* Monitor and resolve daily member-to-member complaints, building trust and confidence
* Act as the voice of the customer—escalating feedback to inform product and service improvements
* Collaborate with internal teams to ensure a seamless member experience
What We’re Looking For
* Graduate or Post Graduate Degree
* Experience in a customer service or support role, ideally within a fast-paced environment
* Strong verbal and written communication skills
* Resilient and calm under pressure with excellent problem-solving skills
* Comfortable working towards KPIs and service targets
* Attention to detail with the ability to manage multiple priorities
* Naturally customer-centric with a passion for helping others
* Eager to learn, grow, and work as part of a collaborative team
* Preferably multilingual in Romanian, Polish or German.
What we can offer you:
• 25 days paid annual leave plus bank holidays
• Christmas Shutdown
• Pension scheme
• Regular Company Events
• Critical Illness Cover
• Private Medical Insurance
• Life Assurance
• Employee Assistance Program
Don't meet all the requirements?
TEG value diverse perspectives and are committed to building an inclusive workplace. We are committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies.
If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact our HR team as soon as possible to discuss your needs.
Ready to make a difference to customers every day? Apply now and help shape the future of service at TEG.