Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Customer Support Partner, you'll be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers, ensuring our difference is felt through the Partner-led service our competitors can't match.
Your tasks will vary, including supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change, dealing with lost property, and handling a wide range of customer queries and complaints.
Due to the nature of the role and financial legislation, you need to be 18 years or older to work in this role.
Key Responsibilities
* Approach work with a friendly, welcoming, and self-motivated attitude to provide the best customer experience.
* Resolve customer queries and complaints as a first point of resolution in a respectful and compassionate manner.
* Be an ambassador for the John Lewis brand and its reputation as a trusted company.
* Support the wider shop team when required and coach Partners on our services and handling customer queries/complaints.
* Promote our services at in-store events.
Essential skills/experience
* Excellent customer service skills.
* Great computer skills with the ability to work with multiple software systems.
* Strong admin and organizational skills, with attention to detail and compliance.
* Excellent communication skills with a logical approach.
Desirable skills/experience
* Previous experience in a customer-facing role is welcomed, but training will be provided for all roles.
Work Schedule
Part-time positions:
* Vacancy 1: 25.25 hours/week, working Sunday, Tuesday, Wednesday, Thursday, and Saturday.
* Vacancy 2: 22 hours/week, working Sunday, Tuesday, Wednesday, Thursday, and Friday.
The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world and are committed to innovation, diversity, and excellent service.
As Partners, we share ownership and responsibility, working together through challenges and successes, treating everyone with kindness and respect.
We foster an inclusive environment where everyone can be themselves and thrive, growing individually and collectively.
As Partners, we make all the difference, and we own it.
Important points to note
* Some roles require pre-employment vetting, including DBS checks for successful candidates. You will be informed and provided with details during recruitment.
* Vacancies may close early if we receive a high volume of applications, so we encourage early applying.
* We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
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