Role Overview
We are excited to offer a Service Designer position that focuses on collecting user insights to determine the shape of a service and how it services all its users, including internal users and non-digital channels. This role is ideal for recent graduates or early-career professionals eager to gain hands‑on experience in service design.
Responsibilities
* Collaborate with and assist colleagues to plan and run workshops with clients to gain a collective understanding of the end‑to‑end, front‑to‑back service experience.
* Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, informing strategic initiatives and the wider roadmap.
* Facilitate collective understanding of the end‑to‑end, front‑to‑back experience by mapping the orchestration of events at the intersection of technology, business, and design.
* Produce artefacts such as user journeys, service blueprints, experience maps, and lo‑fi concept designs to strategically frame problems and opportunities.
* Produce prototypes using a variety of methods, choosing the most appropriate one for a given scenario.
* Define key UX and organisational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
Required Technical and Professional Expertise
* Basic understanding of service design principles and methodologies.
* Excellent communication and interpersonal skills.
* Ability to work well in a team and adapt to changing priorities.
* Bachelor's degree in Design, Human‑Computer Interaction, or a related field.
Preferred Technical and Professional Experience
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
Benefits
* Training opportunities from classroom to e‑learning, mentoring and coaching programs, and the chance to gain industry‑recognised certifications.
* Regular and frequent promotion opportunities.
* Feedback and checkpoints throughout the year.
* Diversity & Inclusion as an essential and authentic component of our culture.
* A culture where ideas for growth and innovation are always welcome.
* Internal recognition programs for peer‑to‑peer appreciation and manager‑to‑employee recognition.
* Tools and policies to support work‑life balance, including flexible working approaches, sabbatical programs, paid paternity and maternity leave, and an innovative maternity returner scheme.
* 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Programme, life assurance and a group personal pension plan of an additional 5% of your base salary paid monthly.
Additional Information
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
This role is subject to pre‑employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NSV) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Equal Opportunity Statement
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
#J-18808-Ljbffr