Technical Escalator Manager Job at Stannah - South
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Stannah, a trusted name in lift and escalator solutions, is seeking a Technical Escalator Manager to lead national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio. This role is to cover the North of England.
As the Technical Escalator Manager, you will play a key role in developing a strategic improvement plan that enhances the technical knowledge and skills of both engineers and field management. By fostering a culture of technical excellence, you will ensure that product-specific support documentation and maintenance methodologies are developed and embedded across the team.
This role involves regular collaboration with engineers, field managers, and suppliers to identify issues, deliver training programs, and implement process improvements to optimise asset reliability and customer satisfaction. The position requires an experienced professional from the escalator industry, capable of driving technical improvements and ensuring operational excellence across the national portfolio. Travelling and occasional overnight stays will be required.
Key Responsibilities
1. Develop and implement a national plan to improve first-time fix rates and reduce repeat service calls.
2. Analyze performance data to identify underperforming assets and deploy targeted technical solutions.
3. Design and deliver technical training for engineers and managers to close product and skill gaps.
4. Collaborate with internal teams and suppliers to enhance documentation and optimize maintenance methodologies.
5. Provide technical leadership to support local branches, including diagnostics, part sourcing, and ongoing coaching.
Requirements:
* Proven technical service management experience in the escalator industry.
* Strong leadership, coaching, and communication skills to engage and develop teams.
* Track record of implementing successful technical improvement and performance programs.
* Effective relationship management skills across internal teams, customers, and suppliers.
* NVQ Level 3 in Escalator Engineering (required); NVQ Level 4 in Testing and Commissioning (desirable).
If you're an experienced professional looking for a Technical Escalator Manager role or a Lift and Escalator Manager position, click the "Apply Now" button to send your CV.
Company Information
Stannah is a family-owned manufacturing and engineering company founded in 1867. Our products move people and goods in and around homes and buildings, making life easier for people by improving access for greater convenience and independence. Today, Stannah is a global business, with the family in their fifth generation actively involved in running the company. We are most known for our stairlifts, but our range also includes lifts, escalators, homelifts, and maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed employer, treating all applicants fairly and with respect.
Benefits Include:
* Market Aligned Salary, paid monthly
* Profit Share Bonus Scheme, paid quarterly based on group profits
* 25 days holiday plus bank holidays
* Holiday scheme to buy extra days' annual leave
* Pension Scheme with matched contributions or salary sacrifice
* SimplyHealth Cash Plan for health costs
* Life Assurance Scheme
* Long Service Award Scheme with holiday benefits
* Company Benefits Discount Rewards Scheme
* Employee Assistance Programme
* Enhanced maternity and paternity provisions
* Company Funded LinkedIn Learning Account
* Company Vehicle
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