Reception Administrator (Weekends)
Quay Health Solutions CIC – Spa Medical Centre – Location multiple sites:
* Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BL
* New Mill Street Surgery, 1 Wolseley Street, London, SE1 2BP
* The Trafalgar Surgery, 10 Trafalgar Avenue, London, SE15 6NR
Posted 05 December 2025 – Reference: A0918-25-0012
Job Summary
The post holder will act as the Receptionist for the Extended Access Service (EAS) and QHS GP Care Home Service, covering visits at the Spa Medical Centre, New Mill Street Surgery and Trafalgar Surgery. The role includes greeting patients, handling enquiries, managing appointments and providing administrative assistance to other QHS services.
Key Responsibilities
* Cover reception duties, including greeting patients and managing check‑in processes.
* Handle patient enquiries courteously and efficiently with full awareness of patient needs.
* Assist patients in getting the quickest access to the appropriate health professional (GP, nurse, etc.).
* Maintain accurate records and ensure smooth practice operations.
* Provide administrative support to other QHS services as agreed with the Service Manager.
* Work closely with member GP practices to coordinate urgent and routine appointments.
* Adhere to all QHS protocols, procedures and confidentiality requirements.
Person Specification
Experience
* Experience of working in a medical receptionist environment.
* Desirable: Experience working within an NHS service.
Qualifications
* Good standard of general education.
Essential Skills and Abilities
* Excellent written and oral communication skills.
* Ability to work as part of a team and independently.
* Resourceful with a professional attitude and demeanour.
* Motivational skills and flexibility.
* Excellent interpersonal skills and high accuracy/attention to detail.
* Ability to work within protocols, procedures and pressured environments.
* Self‑resilient and experienced with a clinical system.
* Accurate keyboard skills and IT proficiency.
Desirable Skills
* Experience with EMIS Web.
Hiring Details
Salary: £14.80 per hour (London Living Wage) – Contract: Permanent – Working Pattern: Part‑time, Flexible (including weekends)
Employer: Quay Health Solutions CIC – Visa Sponsorship: Licence not held.
Disclosure: This role requires a DBS check under the Rehabilitation of Offenders Act (Exception Order) 1975.
Advert may close early if a large number of applications are received. The role is still open.
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