Property Services Advisor - 12-month secondment, Coventry
Client: Nationwide Building Society
Location: Coventry, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role within the Property Performance Centre aims to provide a safe and comfortable environment, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns Monday to Friday: 08:00 – 15:30, 09:00 – 16:30, 10:30 – 18:00, 11:30 – 19:00. Additionally, you will work on a rotational basis on Saturdays from 08:00 – 15:30 every 6 weeks.
We offer hybrid working, with at least two days per week or 40% of your time based at our Swindon, Northampton, or Bournemouth offices. Your hiring manager will provide further details.
You will handle phone calls, case manage repairs, and ensure actions are taken by our supply chain. You’ll work closely with the wider Property Services team to support colleagues across the estate, managing workflows to ensure timely progress and find solutions outside of standard processes.
Minimum requirements include:
* Telephony-based customer service experience
* Excellent communication skills
* IT literacy, including MS Office and Excel
* Ability to multitask and manage multiple workflows
* Resilience and a positive problem-solving attitude
Our customer-first behaviors are:
* Feel what customers feel: Empathize and understand customer needs
* Say it straight: Be honest and clear in communication
* Push for better: Challenge the status quo and seek continuous improvement
* Get it done: Prioritize impactful actions and deliver results
Show how these behaviors resonate with you in your application.
We are a purpose-driven organization, owned by our members, committed to fairer finances, and focused on making a meaningful impact for our customers and communities.
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.
#J-18808-Ljbffr