Job Description:
Managing Director
ABOUT US
This is the Company About Us - At Xn Leisure, our goal is to be the first-choice, strategic partner for operators of health, wellbeing and leisure facilities. If ambition, high standards and attention to detail are qualities you possess and you are looking for a fast paced environment building something that millions of people use and care about then you'll fit in with operations team at Xn Leisure.
WHAT YOU'LL BE DOING
The Managing Director role offers both autonomy and scope for growth and support for this will be provided by senior functional leaders in the group. In particular, working closely with the Group Leader the purpose of this role is to plan, direct and manage the performance of the Company as dictated by the overall strategy to maintain and develop business growth.
In this key role, you will ensure that Company goals are met in a timely fashion by efficiently and effectively managing personnel and resources, working closely with a very established and knowledgeable team. The post requires strong multi-tasking, organisational, interpersonal and leadership skills.
This role will 'own' the most senior relationships in strategically important accounts for both sales and service.
ROLE RESPONSIBILTILES
Key Responsibilities:
The role will report to a Group Leader and will be responsible for:
* The financial and resource planning for all aspects of your BU, with full P&L control
* Ensuring the business is financially sound, well managed, and achieves key targets
* Directing and managing employees and resources to meet business objectives, within budget
* Directing and managing sales performance
* Overseeing the welfare and development of all employees
* Developing, motivating and empowering a dedicated and experienced management team to deliver excellent results
* Own growth strategy for the BU, including developing product strategy and ensuring delivery and support against a published roadmap
* Ensuring a high standard of work and customer service / satisfaction
* Building relationships with further industry partners and alliances, principally across the UK but potentially further afield – both in sales and delivery of solutions
* Leveraging AI Technologies to enhance customer-facing features and drive internal efficiencies, particularly within R&D and Customer Support functions.
* Implementing risk management policies to address strategic, operational and legislative compliance risks
* Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations.
Leadership
* Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team
* Full P&L management and controls, including cadence and reporting into Jonas
* Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business
* Sound planning skills and the ability to contribute to and influence strategic direction and vision
* Excellent decision-making skills and an analytical approach to problem solving
* A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.
Sales and Marketing
* A proven track record growing a business or solution set by developing and implementing successful sales initiatives
* Extensive hands-on experience building and maintaining long-lasting relationships with a broad range of clients from small businesses through to major enterprises
* The ability to resolve high-level, complex customer issues in a diplomatic and professional manner
* A proven customer focus and extensive experience in a client service or sales environment
* Excellent interpersonal skills, and the ability to form real connections with people from diverse professional backgrounds – from interns through to CEOs
* Awareness of competitive landscape in Fitness Leisure and market opportunities.
Financial Results
* Experience in financial management and establishing controls and balances to minimise financial risk
* Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management
* Experience designing and managing bonus, commissions, remuneration and reward schemes.
R&D, Delivery and Support
* Experience in multiple solution R&D / delivery programmes, putting in place timely and appropriate management and financial controls at project level to minimise financial risk
* Providing governance to multiple projects in the BU, including escalations, recovery and reporting
* Establishing commercial arrangements for Support and Maintenance, Managed Services and similar recurring revenue workstreams and putting in place teams and facilities to provide same.
General
* Understanding of how AI technologies can be leveraged to enhance customer-facing features and drive internal efficiencies, particularly within R&D and Customer Support functions.
* Experience in developing, implementing and enforcing company policies and procedures
* The ability to support the Group Leader to make informed decisions on behalf of shareholders
* Knowledge of statutory, legal, and contractual obligations
* Contract negotiations and frameworks with both suppliers and customers.
JOB QUALIFICATIONS:
* A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience
* Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to the Fitness Leisure sector.
Your Personal Characteristics will include:
* Thrive in a results driven background and be comfortable with financial and performance measurement
* Have a detailed understanding of the measurements and metrics used to drive a successful company
* Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to Fitness Leisure
* Understand the need to balance commercial success with customer satisfaction and employee engagement
* Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment
* Have exceptional communication skills delivering clearly and confidently, both in person and in writing
* Be energetic, motivated, and enthusiastic with a "can do" attitude
* Have excellent attention to detail
* Work with honesty and integrity.
COMPETENCIES, SKILLS & BEHAVIOURS
Competencies
* Agility
* Innovation
* Customer & People Focus
* Ownership & Accountability.
Skills
* Communication with Impact
* Technical Excellence
* Problem Solving & Analytical Thinking
* Organisational Understanding & Awareness.
Behaviours
* Continuous Learning
* Integrity
* Explore & Act
* Kindness & Resilience.
WHY JONAS EUROPE?
* Be part of a dynamic and innovative global organisation
* Competitive compensation and benefits package
* Opportunities for career growth within our expansive portfolio
* Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.
WHAT OUR EMPLOYEES SAY ABOUT US
See what our employees say about us in the highlights video from our Jonas Annual Business Awards and our 'Every Person Matters' video from our Jonas Annual Business Awards 2024
ADDITIONAL INFORMATION
LOCATION
* Remote.
* The position is based in the UK.
BENEFITS
* 25 days annual leave
* 10 days rolling sick plan, including extended illness pay
* Pension 5% EE and 4% ER (increases after 3 years to a max of 6%)
* Life Assurance 4x base salary
* Income Protection
* Private Health Insurance
* Cashplan
* Option to join the CSI Employee Share Purchase Scheme
* Personal Travel Insurance
* Cycle to Work scheme
* Electric/Hybrid Vehicle scheme
* Discounted gym membership
* Discounted high street retailer scheme
* Employee funded benefits, such as dental insurance, will writing services etc.
MUCH MORE THAN A BENEFIT
* Internal Learning & Development programmes
* Internal Mentor programme
* Employee Assistance Program (EAP) and Mental Health First Aiders to support you
* Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.
OUR DEIB COMMITMENT
Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated
We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.
FLEX WORKS CULTURE
Here at Jonas Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees' wellbeing and helps to provide great places to work.
For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.
Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
Business Unit:
Xn Leisure
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
Company Site:
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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