Overview
Customer Services Executive – Hybrid - Office based in Polegate (hybrid working will be offered once fully trained)
Salary: £24k-£25,500k
Permanent position
Mon - Friday - 37.5 hrs per week (either a 8.30 - 5.00pm or 9.00am - 5.30pm shift)
Responsibilities
* Provide excellent Customer Service at all times.
* Accurately input information onto the service management system.
* Raise customer quotes as appropriate and obtain purchase orders from customers for chargeable
* Regularly check progression of jobs to ensure we achieve service level agreements.
* Provide phone support to engineers in the field.
* Actively work towards Department KPI's and achieving company goals.
* Comply with the company's business procedures (ISO).
* Log information in to external customers portals as required.
* Monitor and manage all mailboxes as required.
* Scheduling and allocation of engineer's work in the most efficient way and ensuring the correct skill levels are used whilst complying with the company's H&S policies.
* Travel arrangements and hotel accommodation booking, ensuring good practices are maintained regarding costs.
* Raise job numbers for service installs and future planned work and updating the company
* Ensure all spreadsheets are kept up to date with machine details, changes of address, etc.
* Contact with Engineers to inform them of the allocated work for the following week.
* Maintain constant feedback to Team Leader to ensure schedule of work is carried out effectively and issues raised.
Qualifications
* Full clean driving licence
* Strong excel skills required
* Excellent customer service skills
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