Job Description
Key Responsibilities
• Manage the laundry operation according to our operational procedures
• Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed
• Participate in the cleaning of rooms when required
• Check arrival rooms before 3pm each day
• Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening
• Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests
• Carry out room audit checks to ensure standards are kept high and to a consistent level
• Be in communication with front office and duty management during the shift
• Report of any damages to rooms or public areas either to your line manager or directly to maintenance
• Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists
• Observe and note all DND signs and ensure daily service note is placed under the door
• Refresh and tidy public area bathrooms and lounges as and when required
• Ensure equipment is in working order and to report any damages to maintenance or your line manager
• Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted
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Key Skills, Qualitie...