Responsibilities
* Collect the deceased from a range of locations and scenarios in a professional and empathetic manner
* Bear coffins on the day of the funeral and drive funeral vehicles
* Maintain the cleanliness of equipment and facilities, including vehicles
* Prepare coffins and engrave name plates
* Prepare the deceased in our care for viewings and the funeral
* Maintain client management applications daily, inputting detailed and timely information to keep records consistently updated
* Safely lift, carry and move coffins following safe techniques, using handling aids and equipment and following health and safety guidance to prevent injuries
Qualifications
* You don't need any previous experience in the funeral industry as we provide full training and ongoing support, plus access to a wide range of benefits including a competitive salary, an excellent pension scheme, and discounts on a range of Co‑op products and services, and a full UK manual driving licence
* The ability to perform the physical aspects of the role (such as manual lifting). Appropriate training and equipment to ensure safe working practices will be provided
* Good IT skills, with the confidence to use a range of technology devices (e.g. computers, tablets, smartphones, printers and scanners) and the ability to learn and effectively use new applications and systems
* The ability to react calmly and compassionately in emotional circumstances, with a sensitive and empathetic approach to customer service
* Strong attention to detail and accuracy, making sure regulatory policies and processes are always adhered to
Benefits
* £24,940 (£12.79 per hour) plus benefits
* Full time 37.5 hours per week, Monday - Friday 8am - 8pm – as part of this role, you’ll also be part of the on‑call rota Southend, SS2 6JJ
* 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, as well as discounts on other Co‑op products and services
* 23 days holidays (pro‑rated, rising with service)
* A pension with up to 10% employer contributions
* Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
* Access to virtual GP and free eye tests
* Endless career development opportunities including apprenticeships
* Friendly, supportive team and the knowledge that you make a huge difference to your community
* Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Diversity and Inclusion
At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. As one of the world's largest co‑operatives, owned by millions of members, community is at the heart of what we do. Since our Co‑op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We actively build diverse teams and we welcome applications from everyone. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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