About Us
At the heart of our service is a commitment to providing quality, affordable, and sustainable homes that meet the evolving needs of our tenants. We believe in creating spaces where people thrive, and we're looking for a passionate individual to lead our Housing Standards Team.
Our team works across five key areas of housing expertise: construction, repairs, improvements, contract management, and safety. We manage a diverse range of housing assets, including approximately 8,400 domestic homes, independent living schemes, community centres, and temporary accommodation for the homeless.
Your Role
As the Housing Standards Team Leader, you'll play a pivotal role in ensuring the successful delivery of our Housing Service. We’re entering an exciting period of transformation, and this newly created role will require a proactive and pragmatic approach to maintaining and enhancing our housing assets to meet current and future statutory and regulatory requirements.
This is an incredible opportunity to broaden your knowledge and gain valuable experience, allowing you to explore whether this is the right path for your career. It provides a chance to not only enhance your skills but also evaluate if this step aligns with your long-term goals and aspirations.
Key Responsibilities Include:
* Lead and Motivate:Manage and inspire a local team of skilled tradespeople, ensuring high standards of quality, performance, and safety across all services.
* Ensure Compliance:Oversee the delivery of a responsive repairs service that aligns with our Housing service levels, plans, and strategies.
* Drive Change:Support the implementation of innovative practices to achieve our ambitious housing strategy goals.
* Engage with Tenants:Lead by example in engaging with tenants and leaseholders, ensuring their needs are met and communication is timely and clear.
* Compliance and Safety:Maintain accurate records of asset information and tenant communication, ensuring the service complies with housing and safety legislation.
* People Management:Lead recruitment, development, and absence management processes, fostering a high-performing, motivated team.
* Problem Solving:Address and resolve MP and Councillor enquiries, as well as complaints, ensuring they are dealt with effectively and in line with our complaints process.
What We’re Looking For
To succeed in this role, you'll bring the following expertise and qualities:
* Knowledge & Experience:A solid understanding of best practices in social housing, particularly around tenant safety and the Decent Home Standard. Experience in managing housing repairs and delivering excellent customer service.
* Leadership Skills:Proven experience in managing teams, with the ability to prioritize, plan, and organize workloads to meet deadlines and targets. You should be comfortable driving change and continuous improvement.
* Communication Excellence:Strong written and verbal communication skills, with a keen ability to problem-solve and offer practical solutions.
* Decision-Making:Confidence to make decisions within your area of responsibility, always considering the best outcomes for tenants and the service.
Contact and apply:
To learn more about this exciting opportunity, please contact Karl Hankey atKarl.Hankey@northyorks.gov.uk.
To apply, simply click on the “Apply Now” button. Please upload your CV (ensure personal details are removed) and submit your application bymidnight on Sunday 7thSeptember 2025
Key Dates:
Closing Date:Sunday 7thSeptember 2025
Key Documents:
Job Description
Total Rewards Brochure
This role offers an exciting opportunity to be at the forefront of an evolving service. Join us in making a lasting impact!
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
To apply please click the Apply Now link below.
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