Join to apply for the Triage and Assessment Worker role at VONNE (Voluntary Organisations' Network North East)
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Join to apply for the Triage and Assessment Worker role at VONNE (Voluntary Organisations' Network North East)
Contract Type: Permanent
Role Type: Employment
Hours: Full time
Application deadline: Tuesday, August 26, 2025 - 12:00
Based: Gateshead
Salary: £22,716 Per Annum
Salary Type: Fixed Salary
Location: Tyne and Wear
Role description: Administration
Hours: 35 hours per week.
Based: Aidan House, 401 Sunderland Road, NE8 3HU, Gateshead, Tyne & Wear
Salary: £22,716.89 rising to £23,204.05 following 6 months successful probation period.
Background
Carers Federation Ltd is a national charity and company limited by guarantee established in 1992 to empower and support carers, the people for whom they care and the wider community. The charity is managed by a Board of Trustees elected by our membership.
Carers Federation has successfully been awarded a 3-year contract by Gateshead Council and North East and Cumbria ICB to deliver an all-age carers support service for unpaid carers living in and around Gateshead. Due to an internal promotion there is an opportunity for a successful applicant to be part of the dynamic and passionate Caregivers Connected service and provide a strength-based triage process to all carers wanting to access the service.
Job Role
We are looking for an individual who is experienced in undertaking robust, quality assessments as part of a triage process, who is engaging, open to conversation and able to actively listen to ensure carer’s stories are captured at initial contact.
The Successful Applicant Will
* Triage all carers contacting/being referred into the Caregivers Connected service.
* Complete carers’ assessments and respite referrals depending on the level of need for the carer.
* Utilise the service’s tier process to support in identifying the level of need for individual carers (refer to support workers if level 2 or 3 support required).
* Ensure all carers are registered with Caregivers Connected Gateshead if requested.
* Provide information and practical support to carers, ensuring young carers are referred to the in-house specialist young carers team.
* Demonstrate an understanding of carers’ needs.
* Show confidence in supporting carers over the telephone and on occasions face to face.
* Show confidence with the diverse issues that can affect carers’ lives.
* Be transparent, open and honest with internal and external individuals.
* Have the ability to work as a team and share initiatives.
* Accurately record notes, both written and on a database.
* Have good communication skills and confidence in answering phones.
* Have good computer skills.
* Be willing to learn and progress throughout the role.
To be considered for the post, you will need to have well developed listening and communication skills, an understanding of carers’ issues, the ability to manage your own workload and be a good team player. You will be based in Aidan House, Gateshead with the availability of home working once probation is completed.
This post is subject to medical, reference and enhanced DBS checks.
We welcome diversity and encourage applicants from all backgrounds to apply.
We also welcome an informal discussion about the roles – please contact: Peter Thorp, Service Manager: p.thorp@carersfederation.co.uk
Closing and Interview Dates
Applications close on Tuesday 26th August 2025 at midday.
Interviews will be held on Tuesday 2nd September 2025.
Applications
Please apply online at www.carersfederation.co.uk and complete the application form.
If you require any assistance, please email recruitment@carersfederation.co.uk or call 0115 962 9363.
Please quote the reference AC/GH/TAW when applying for this role.
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