An exciting opportunity to join our Customer Service Team as a Customer Service Representative – In Warranty. This is a full-time, permanent, fully on-site position.
Our Customer Service Team is a vital part of our business, Our objective is to ensure our customers receive an exceptional Customer Journey every time. Our team consists of highly skilled individuals who provide technical information to our customers and ensure the needs of our customers are met. You role will be to provide technical advice, fault finding, and to make appointments for service visits. Working in our fast paced call centre, you will be conversing with our customers either via email or telephone where we aim to resolve any issues at the first point of contact.
What you are already great at:
To Deliver Excellent Customer Service:
* Handles customer questions and complaints,
* Communicates well with customers,
* Handles service problems politely and efficiently
* Always available for customers,
* Follows procedure to solve customer problems,
* Understands company products and services,
* Maintains pleasant and professional image.
* Maintains accurate customer records.
* Support other areas within the contact centre at peak times.
Deliver the safety agenda of the Company:
* Think safety.
* Take ownership for all accident reporting affecting you or your team.
* Identify potentials and report.
* Keeps workplace clean and tidy.
Fulfil other duties as required:
* Pick up new activities that fall broadly in the purpose of the role.
* Fix things that you can see need fixing.
* Identify problems and find solutions.
For this role we would need you to demonstrate:
Experience:
* Strong Customer Orientation
* Proven background in a customer facing environment.
* Experience of creating well written responses within a quality-based framework
Skills:
* Excellent technical skills
* High level of communication skills both verbal and written
* Strong literacy skills
* Ability to read customers via the telephone.
* Goal oriented focus
* Ability to assess and handle difficult situations.
* Demonstrates good judgement and able to challenge other viewpoints positively and constructively.
* Decisive with the ability to work diligently on own initiative.
* Strong team player
Attitudes/behaviours:
* Patience, compassion & empathy
* A positive, confident, and determined approach
* A high degree of self-motivation and ambition
* Resilience and the ability to cope with rejection.
* Capability to flourish in a competitive environment.
* Excellent work ethic
* Flexible team player
Core Competencies
* Drives Results – Making things happen.
* Nimble Learning – Always remain curious.
* Collaborates – Use your network, sharing knowledge and skills.
* Plans and Aligns – Make it relevant, make it purposeful.
Our Purpose & Behaviours
At the heart of everything we do are our shared values and behaviours:
* We Think Big, Learn Fast
* We Work It Together
* We Make The Hard Call
Our Values
We commit to being a Home for all, empowering people to Make a Difference.
We are:
* Aligned – in our work together.
* Agile – in the face of change.
* Accountable – to our promises.
* Action – with integrity and transparency.
Why Join Us?
We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving.
The Benefits
* 33 days holiday (inclusive of Bank Holidays)
* Annual Incentive Plan
* Employee Assistance Programme
* Life Assurance & Pension Plan
* Health & Wellbeing Programme (including health cash plan)
* High Street Reward Scheme & Refer a Friend Programme
* Free Parking & Eye Care support
* Flexible working model
* Employee Recognition Programme
Our Hiring Process
1. Initial discussion with our Resourcing Team.
2. On-site interview process (1–2 stages depending on role).
3. Successful candidates will be notified, and start dates confirmed.
If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.
Note for Recruitment Agencies: We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.