Personnel Selection are working with this well-known brand, who are currrently recruiting for Customer Services Inbound Agents on a full time and permanent basis, working a 37.5 hours 5-day week, plus one weekend day (rotating) with a day in lieu.
Benefits include:
Generous 30 days holiday plus bank holidays
Bupa Health Cash Plan
Life Assurance
Company Pension, or option for SMART Pension.
Family friendly occupational benefits
Employee Assistance Programme, including access 24/7
Comprehensive Induction
Learning and Development Academy
Discounted Gym membership
Cycle to work scheme.
Your role will involve:
Proactively engage (via inbound calls and occasional emails) with prospects who have requested information about the service.
Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach.
Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.
We are looking for experienced agents with the following attributes:
Empathetic & Resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism.
Self-Motivated & Disciplined: Driven to exceed targets, and willing to go the extra mile.
Solution-Oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements.
Team-Focused: You celebrate team wins, share best practices, and step in when a colleague needs support.
Please do send your CV ASAP