Job Role
We are looking for a proactive IT Support Engineer with experience in site auditing to assess, document, and optimize IT infrastructure across our customer base. This role involves a combination of onsite IT support, hardware/software troubleshooting, and site audits to ensure all systems comply with organizational standards and best practices.
Responsibilities
Responsible for on‑site IT support, hardware/software troubleshooting, and conducting site audits to ensure systems comply with organizational standards and best practices.
Requirements
- 5+ years of experience in IT support, service desk, or field support engineering
- Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals
- Experience with onsite IT setup, troubleshooting, and hardware installation
- Ability to work independently while managing multiple audit and support tasks
- Excellent documentation and communication skills
- Willingness to travel to different sites (valid driver's license required)
Desirable Skills (Not Mandatory)
- Familiarity with IT asset management tools
- Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of network diagrams, patch panels, and structured cabling standards
- Certifications: CompTIA A+, Microsoft Modern Desktop Admin, ITIL Foundation, CCNA (plus)
Physical Requirements
- Ability to lift IT hardware (e.g. PCs, monitors, routers)
- Comfortable working in network/server rooms and running cable assessments
Work Environment
- Combination of office work and on‑site inspections (branches, warehouses, etc.)
- Occasionally working after‑hours during upgrades or audit tasks
Benefits
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘Help@Hand’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
